GOO at Global AM: “Front Office operating model review…”
The client had made an in-principle decision to replace a number of front-office applications with a single enterprise-type solution. They required a review of their data architecture and multi-manager platforms.
Key challenges included :
- Alignment of all key stakeholders on an agreed global operating model
- Balancing the custom needs of the client against the vendor provided solutions
- Design of a data architecture that would support the business better going forward
- Securing development commitments from the vendor to cover custom client requirements
- Leverage off any gaps in vendor capabilities to create commercial tension to help shape a more favourable business case
Our consultants led the overall operating model design process and brought market best practice principles to the table.
They worked with the client to perform an in-depth analysis around the core business requirements and current operating model. Led workshops and identified the key requirements on each business function and worked closely with stakeholders to plan resolutions to close any gaps relating to vendor capabilities.
They also led contract definition and negotiations with the vendor to secure the optimal service model to fit the client’s strategic application road map.
Key benefits were the creation of a clear global operating model with a detailed roadmap for future implementation activities. Our consultants also secured significant development commitment from the vendor, hence allowing the client to simplify its application footprint and secure a more favourable business case.
Our market intelligence of the vendor provided an accelerated delivery path to provide the client with the best solution both from a cost and operational perspective.
